An issue is discovered.
Someone becomes aware of an illegal or improper act within the company.
WHO IS TARGATIS?
According to legend, TARGATIS is a sea god in the form of a mermaid (siren) who protects sailors from the perils of the sea.
Drawing inspiration from her, we have created TARGATIS, a communication channel to protect our business against illegal or unethical conduct. TARGATIS is there for any employee, supplier or customer who wishes to report an incident with sufficient protection and anonymity.
WHO IS BEHIND TARGATIS?
Waterwhale’s lawyers, specialists in anti-corruption and regulatory compliance, and pioneers in their field in Spain.
As lawyers, their duty of professional secrecy is an additional guarantee of protection and complete confidentiality.
1
Legal requirement
It fulfils a legal requirement for the business to avoid criminal liability.
2
External channel
It provides the business with an external channel, in line with the State Prosecutor’s Office’s recommendations.
3
Confidentiality
Complete confidentiality and complainant anonymity are guaranteed, thanks to the team of lawyers behind the channel.
LEGAL OBLIGATION
Legal obligation: criminal liability, anti-harassment plan, EU regulations.
In light of the 2010 reform to the Spanish Criminal Code, businesses can be held criminally liable. To avoid this, businesses must prove that they have a crime prevention system that meets the legal requirements established.
Indeed, one of said requirements is having a complaints system to report any risks and non-compliance to the business.
As well as mitigating criminal risk, this system can be an instrument for people to raise complaints within the workplace anti-harassment framework.
Furthermore, Directive (EU) 2019/1937 regulates business’ internal complaints systems, making them mandatory for both public- and private-sector businesses with over 50 employees.
HOW DOES IT WORK?
Targatis is informed.
They can inform Targatis through the following secure channels:
1) Email
2) Telephone
3) Post
4) QR codes displayed on company premises
5) Tools and links on the company intranet
6) Website: www.targatis.com
Waterwhale receives the complaint and makes contact
Waterwhale receives the complaint and contact the complainant. If it is not an anonymised report, they guarantee confidentiality, and anonymity where appropriate.
Legal report and proposal for action
After conducting a legal assessment, Waterwhale prepares a legal report which they send to the company with a proposal for action to investigate and manage the complaint.
Targatis prioritises raising awareness of the channel in an engaging and educational way, allowing an effective strategy to be created around it to ensure staff are familiar with it.
Awareness of complaint system in 2019In 2019, only 13% of our clients’ employees were aware of the complaints system.
Awareness of Targatis complaints system in 2021After the implementation of Targatis and its communication plan, 78% of our clients’ employees were aware of the system in 2021.